One of the problems the VA is trying to overcome is that, according to their own reports, they are experiencing a 16% error rate when assessing the disability claims of veterans. That means that servicemen and women who deserve benefits are not receiving them. The VA says this is occurring because workers are denying benefits that are deserved, as well as not rating disabilities correctly.
The high rate of errors appears to be caused because of the high volume of claims coming in at any one time, because the claims are now more complex, and because VA staff are not receiving adequate training to appropriately evaluate the claims.
The first step toward correcting the problem is identifying what’s causing it. Now let’s hope they can eliminate the errors so those who deserve benefits are receiving them.